Terms & Conditions

Important Information Regarding Your Order

We kindly request that all clients provide accurate measurements for the manufacturing of their items. It is essential to double-check your measurements, as Lady Lilly cannot assume responsibility for any inaccuracies in the measurements provided.

Please note that all items will be dispatched within 25 working days following the receipt of full payment. For orders involving newly printed materials still in production, an additional 14 days may be required. Additionally, all items are pre-ordered, and the estimated time frame for dispatch can change due to unforeseen circumstances.

We regret to inform you that refunds or replacements are not available for items on sale, swimwear, or underwear, except in cases of factory damage. In such instances, items will be remade prior to issuing a refund.

Please be advised that no items will be shipped or released for collection until full payment is reflected in our account.

We request that any damages or malfunctions with garments or zippers be reported to us within 24 hours of receipt.

All items produced by Lady Lilly Designs are handmade. As each unique item is crafted individually, they may differ slightly from one another, adding to their uniqueness and charm.

All shipping costs will be borne by the buyer.

We appreciate your understanding and cooperation in these matters.